Skills

• Azure Administration & Support
• Active Directory, ADFS, and Exchange Management
• Client Management and Patch Management
• Powershell Scripting
• SharePoint and Office 365 Administration
• Incident, Problem, and Change Management
• Project Collaboration and Support

Certifications

• Informatiker EFZ (Swiss Federal Certificate in IT) - Capgemini Schweiz AG
• Various UMB Academy Courses
• Microsoft 365 and Azure specific training (not formally certified)

Interests

• IT Automation and Scripting
• Cloud Infrastructure and Security
• Collaboration Tools and Digital Transformation

Education

• Informatiker EFZ, Capgemini Schweiz AG, Zürich

Experience

• System Engineer, UMB AG (Aug 2021 - Present)
  • Managed customer infrastructure operations, maintenance, and support.
  • Handled 2nd level incident and problem management, supporting ServiceDesk for troubleshooting.
  • Performed system updates, maintenance, and ITSM module updates.
  • Participated in change management from analysis to implementation.
• System Administrator, AWK Group (Apr 2018 - Jul 2021)
  • Administered Active Directory, Exchange, SQL, Azure, and Office 365.
  • Managed Jira and Confluence and implemented PowerShell scripts.
  • Led projects, including implementing a client management system and migrating to Teams/SharePoint Online.
• System Administrator, Bechtle IT-Services (Sep 2013 - Apr 2015)
  • 1st & 2nd Level Support, VIP Support, and Incident Management.
  • Conducted software rollouts, patch management, and user administration in Microsoft and Citrix environments.